HOW ARE WE DOING? HOW SATISFIED ARE YOU IN THE FOLLOWING AREAS? 1. Customer Focus —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 2. Ethical Practices —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 3. Reporting —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 4. On Time Deliveries —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 5. Cost Effectiveness —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star IN COMPARISON TO OTHER 3PL COMPANIES YOU MAY HAVE USED IN THE PAST, HOW WOULD YOU RATE US? 1. Cost Effectiveness —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 2. Timeliness —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 3. Customer Service —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 4. On The Ground Account Managers —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 5. Upper Management —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star 6. Accounting and Billing —Please choose an option—5 - Five Stars4 - Four Stars3 - Three Stars2 - Two Stars1 - One Star GENERAL QUESTIONS YesNo 1. Were Key project deadlines met with a “whatever it takes” attitude? YesNo 2. Do you utilize Henrytrack? YesNo 3. Have we given the impression that we share in your vision and business model? —Please choose an option—Under 6 Months1 - 2 Years3 - 9 Years10 Years or more 4. How long have you been in contract with HII? 5. Overall how satisfied are you with our service? 6. What do you like about HII? 7. What do you not like about HII? IF YOU WISH TO BE CONTACTED CONCERNING THIS FEEDBACK PLEASE PROVIDE Your Name Your Email Your Phone Δ